We are open Monday - Friday from 9AM - 5PM. Excluding US National Holidays.

If your billing and shipping are different, or your order shows as a high fraud risk. You will receive an email with an authorization form. This form is to prevent fraud. All incomplete or misfiled forms will result in your order being canceled. Forms must be filled out within 48 hours of being sent.

Processing times vary depending on the item, please visit the product you're inquiring about to see specifics on its processing times.

All orders will be shipped after the allotted processing time has been completed. Shipping times are based on location and displayed during checkout.

Read our full Shipping Policy here.

Unfortunately no. All orders are to be shipped, no exceptions. We are on online store only.

Please do not hesitate to reach out to us using the contact us form on our website. We strive to provide great quality hair as well as customer service for a luxury experience. We will do our best to address and fix any issues. Please allow 48 hours for response time.

Please read our full return policy here.

180%-200% Density, depending on the length. We assure you all wigs are full from root to end.

Returns and exchanges may be accepted up to 7 days after the order is delivered.

Read our full Return/Exchange Policy here.

Orders must be canceled within 48 hours of being placed. Anything after the 24 hour mark is not allowed to be cancelled. But you may submit a request for a return.

Please read our full return policy here.

All orders will require a signature to ensure this does not happen. In the case a package is lost by the mailing carrier, please contact us after reaching out to the mail carrier, and checking your local USPS. We will assist in you filing a claim as all orders are insured.

Pay in 4 allows you to split the payments of your order into 4 bi-weekly payments to allow more affordable options when purchasing. You must be approved by the partnered company in order to utilize this option.

This is a case by case situation. If this happens to you please contact us asap to see if anything can be done. We aim to try to fix all issues the best way possible.

Unfortunately this does happen. We try to contact the customers before any goods are returned to avoid this.

If your item is returned to us, you will have to pay a new shipping fee to have it re-shipped. Please note we do not refund orders that are returned.